First, Alphie
Alphie identifies the company and scores it against your ICP as the page loads. The assistant on your site then offers a few questions picked for that company and where it is in buying, from your playbook. The AI answers from your knowledge base, and once it knows who the company is, it may ask one qualifying question of its own.
The alert
A company in the fit tiers you chose gets an alert the moment it lands, and any visitor who starts a chat reaches your team whatever their fit. The Slack message carries what a rep would otherwise spend ten minutes looking up:
- the company: industry, size, revenue, stage, location, website and LinkedIn
- the ICP score
- the pages viewed, updating live while the visit lasts
- the conversation so far, in the alert’s thread
Two buttons: Start chat and See this lead. Once the visitor is talking to the AI, the alert reads Lead Engaged and the button becomes Join the chat.
The handoff
You click it, and Alphie tells the visitor a person is joining. The chat header switches to your name and photo. You type in Slack; the visitor reads it in the chat panel on your site. You already know the company, the pages and the question, so your first line can be an answer.
If nobody is around
The visitor can book a meeting inside the panel, against your Google Calendar, with a Meet link. If they leave without booking, Alphie finds the people in your buyer roles at that company and writes them a follow-up. It goes to those roles, not to the visitor: Alphie never knows who the visitor was.
After a person has talked to them
The AI stays out of that visitor’s later sessions. If they come back next week, the conversation picks up where it stopped.
More on the Slack side: Slack integration.